Terms & conditions

1. Scope of application

The General Terms and Conditions (hereinafter referred to as “GTC”) of Schindler Treuhand & Verwaltung GmbH apply to all services offered by Schindler Treuhand & Verwaltung GmbH. Customers are natural and legal persons who enter into business relationships and legal transactions with Schindler Treuhand & Verwaltung GmbH. All activities are carried out exclusively in accordance with the General Terms and Conditions of Schindler Treuhand & Verwaltung GmbH. Any terms and conditions of the customer to the contrary or deviating from these GTC shall not be recognized unless Schindler Treuhand & Verwaltung GmbH has expressly agreed to them in writing. Changes or additions to the GTC by the customer are inadmissible. Schindler Treuhand & Verwaltung GmbH may amend these GTC at any time. A current and valid version of the GTC will be published on the website www.schindler-treuhand.ch and can be requested additionally. The customer is subject to the GTC valid at the time of registration or order placement.

2. offer, clientele and contract conclusion

All offers made by Schindler Treuhand & Verwaltung GmbH are non-binding. The offer is directed at natural and legal persons in Switzerland and abroad. The contract is concluded at the time the written order is placed, unless Schindler Treuhand & Verwaltung GmbH expressly withdraws from the order.

3. prices

The prices of the services provided by Schindler Treuhand & Verwaltung GmbH are quoted in Swiss francs (CHF) exclusive of value-added tax. Additional costs such as costs for shipping or expenses are not included in the prices and can be charged separately. The valid price list can be viewed on the website www.schindler-treuhand.ch .
Price changes and errors in the price markings are expressly reserved.

4. payment conditions & means of payment

Schindler Treuhand & Verwaltung GmbH reserves the right to serve customers exclusively against payment in advance.
Payments in advance that are not paid within 5 days can be cancelled by Schindler Treuhand & Verwaltung GmbH without giving reasons. Schindler Treuhand & Verwaltung GmbH reserves the right not to reserve or provide the service until payment has been received, and all claims to discounts and commissions shall also lapse.
Additional fees may be charged for all payment methods except prepayment. The amount of the fee depends on the method of payment. In addition, fees for invoicing, late payment, interest & reminder can be charged to the customer.
Means of payment
a) Prepayment
b) Invoice: Payment of the entire invoice amount within 10 days of the invoice date. One-off processing fee CHF 10.
c) Card payment (e.g. credit card or Maestro card): plus 3% commission on the order value (net)

5. late payment & reminder fees

If the customer does not make payments by the respective due date (expiration date), he shall be in default without further reminder. For each reminder, a fee of CHF 40.00 will be charged on the outstanding amount and is to be paid by the customer in any case.
All further expenses and outlays in connection with the collection of outstanding amounts shall be borne by the customer.
Schindler Treuhand & Verwaltung GmbH has the right to withdraw from the means of payment “instalment payment” and to demand immediate repayment of the entire outstanding balance if instalment payments are outstanding.

6. cancellation of an order

After placing the order the customer can withdraw from the order within 24 hours by telephone or in writing, if nothing else was agreed upon. Thereafter, the order shall be deemed binding and the order shall be deemed definitively placed. If the customer is personally advised on site, the order is considered binding and placed as soon as the order has been signed by the customer, unless the order has already been placed electronically with the registration form on the website www.schindler-treuhand.ch or by e-mail.
If the customer nevertheless wishes to cancel the order after this period has expired, but the order has not yet been started by Schindler Treuhand & Verwaltung GmbH, a flat fee of CHF 180 plus VAT will be charged to the customer.
If the customer wishes to cancel an order that has already been started by Schindler Treuhand & Verwaltung GmbH, the expenses incurred up to that point will be charged to the customer in accordance with the price list.
Once an order has been completed, the customer owes Schindler Treuhand & Verwaltung GmbH the entire order value.

7. liability and disclaimer

a) Schindler Treuhand & Verwaltung GmbH assumes no liability whatsoever with regard to the correctness, accuracy, up-to-dateness, reliability and completeness of the information on schindler-treuhand.ch.
Liability claims against Schindler Treuhand & Verwaltung GmbH for material or immaterial damage resulting from access to, use of or non-use of the published information, misuse of the connection or technical faults are excluded.
All offers are non-binding. Schindler Treuhand & Verwaltung GmbH expressly reserves the right to change, supplement, delete or temporarily or permanently cease publication of parts of the pages on the Internet or the entire website without prior notice. Liability for indirect damage and consequential damage resulting from use, misperformance or loss of performance is excluded.
b) References and links to third-party websites are outside our area of responsibility. Any responsibility for such websites is rejected. Access to and use of such websites is at the user’s own risk.
c) The copyright and all other rights to contents, pictures, photos or other files on the website belong exclusively or to the specially named right holders. The written consent of the copyright holder must be obtained in advance for the reproduction of any elements.

8. documents & invoice dispatch

All parties agree to the electronic transmission of documents and invoices. If the customer explicitly requests a paper invoice or physical document dispatch by post, an additional charge of CHF 10.00 will be levied on the invoice amount. Additional processing costs may be incurred for secretarial work in accordance with our price list.

9. dispatch of documents

The dispatch of customer documents or documents of any kind on behalf of the customer by post or courier will be charged per shipment with the currently valid flat rate for shipping costs in accordance with the price list. Additional processing costs may arise for secretarial work according to our price list.

10. appointment cancellations & non-appearance

Cancellations can be accepted free of charge up to 24 hours before the scheduled date, by telephone or in writing. If an appointment is not made or is cancelled within 24 hours of the scheduled date, the customer will be charged a flat fee of CHF 180 plus VAT. This also applies to holders of a cultural alloy.

11th holder of a cultural alloy

Holders of a valid cultural delegation receive a maximum discount of 30 % on selected services. Flat rates for expenses such as postage & packaging or printed documents are generally excluded from the discount. Schindler Treuhand & Verwaltung GmbH reserves the right not to grant discounts to holders of a valid cultural alloy if their income or assets have increased significantly at the time of the consultation or if it is foreseeable that their income or assets will increase significantly. A total income of CHF 60,000 or more for individuals and CHF 75,000 or more for married persons is considered material. The total income is assumed to be gross income less any social insurance (AHV, IV, ALV, BVG) plus any other income. The maximum assets are CHF 50,000 for individuals and CHF 75,000 for married couples. A period of 6 months from the consulting date is considered to be foreseeable. A discount is only granted to married couples if both persons have a valid cultural alloy and meet the aforementioned requirements. For cancellations and no-shows, point 16 of the General Terms and Conditions applies. Holders of a cultural delegation must indicate when making the appointment that they are entitled to a discount. Appointments are only eligible for discounts from Monday – Friday between 10:00 – 16:00. Appointments outside this time frame are not eligible for discounts.

12. privacy

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Confederation (Data Protection Act, DSG), every person has the right to the protection of his or her privacy and to protection against the misuse of his or her personal data. We comply with these provisions. Personal data is treated strictly confidentially and is neither sold nor passed on to third parties.
In close cooperation with our hosting providers, we endeavour to protect the databases as best as possible against unauthorised access, loss, misuse or falsification.
When you access our website, the following data is stored in log files: IP address, date, time, browser request and generally transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which we can improve our offers accordingly.
Schindler Treuhand & Verwaltung GmbH may use Google Analytics (a web analytics service provided by Google, Inc. (“Google”). Google Analytics) or other analysis tools, which are so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

13 Place of jurisdiction and applicable law

Swiss law shall apply.
The place of jurisdiction is Winterthur ZH.
Winterthur, 22 January 2019